Refund Policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@oldriviera.com. Returns will need to be sent to the given address. We have different return addresses per region and will determine the best one based on your location. We will provide return details and instructions via email.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, feel free to contact us at support@oldriviera.com.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do however offer free size exchanges some times, please e-mail us if you do not fit the product you ordered and we can see what we can do. Variant / Color / Product exchanges is something the customer should be doing be returning and ordering again.

Cancelation
Cancelations can't be done because our warehouse is fully automated and we buy shipping labels & forward products almost 12 hours after ordering. The order is already in transit and the customer should wait till the package arrives, and can then return it to us once the package arrives at their address, we are here to support.

However -> we can sometimes change address details, sizes or variants last moment. If the customer sees something is incorrect, they should reach out to us as soon as they notice.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please keep in mind that it may take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return and you haven’t received your refund, please contact us at support@oldriviera.com.